Coronavirus (COVID-19) Infection Prevention & Control Policy



Groom & Butler


All of us have been affected by the coronavirus (COVID-19) pandemic. For the health and wellbeing of you our clients, your friends and family and also the Groom & Butler team and their friends and family we need to continue to help minimise infection risk.


I have missed being able to offer you the treatments that I know you love, and I am looking forward to seeing you again as soon as possible.


My priority is to keep you as safe as possible, and prior to re-opening the studio I have implemented a number of changes which I would like to make you aware of. During the time the studio has been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that we operate that you will notice when you next visit.


Booking Appointments

As demand for my time is high, this means I have less time front of house, therefore please book your appointment on-line. It's quick and simple to do. Just go back to the home page, select "book on-line" and follow the instructions. Or download my app "OVATU YOU" from your mobile store.   

If you do call or text, please expect a longer than usual wait.  The more people I see in the treatment room, the quicker I can get to see you too so please help me out and book on-line. - Thank you.

If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately and not open the studio.. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again.

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME TO THE STUIO FOR YOUR APPOINTMENT.

Visiting the Studio


For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. If you are early, please wait in your car until your appointment time.


I have increased the frequency of cleaning in the studio including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.


All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 


Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.


You will have access to soap and hot water to wash your hands with as soon as you enter the studio and we will also have hand sanitiser available for you to use when you come into the studio.


I will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit the studio and during your treatment is this is appropriate.


Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate.


I can confirm that the laundering of studio towels and uniforms is a priority I can assure you that all studio laundry is washed at 60 degrees C


All disposable items are bagged and safely removed from the treatment area as required or at the end of each day.


My treatments


I have carried out a risk assessment on all treatments and we have decided that the following treatments cannot be provided until further notice (specify treatments).


  • Pamper packages

  • Manicures

  • Pedicures

  • Hot hand and foot treatments

During your treatment

I understand the importance of hand hygiene and we will ensure that I wash our hands in according with NHS recommendations before the start of your treatment.


I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know and I will do what I can to assist you.


After the treatment


In order to avoid handling of cash, I would prefer if you could pay for your treatment by card.


All of these procedures have been implemented for your safety and me.  We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.


Thanks you for your understanding.


Craig Easeman
Groom & Butler

May 2020